Effective Date: June 7, 2025
Menum ("we," "us," or "our") operates the Menum platform, accessible at Menum.store, which allows users to create accounts, manage stores, menus, products, and access features like QR codes, custom subdomains, and analytics dashboards. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, or mobile applications (collectively, the "Platform"). By using Menum, you agree to the practices described in this policy. If you do not agree, please do not use the Platform.
We collect the following types of information:
- Account Information: When you create an account, we collect your name, email address, and other details you provide (e.g., business name, profile picture).
- Payment Information: For paid subscription plans (Growth or Business), we collect billing details through our third-party payment processor. We do not store full payment card details.
- Contact Information: If you contact us at contact@menum.store, we collect your email address and any information you provide in your message.
1.2 User-Generated Content
- Content Uploads: You may upload text, images, or other content for store previews, menus, products, or profile pictures. This content is associated with your account.
- Analytics Data: We collect data on how you use features like the analytics dashboard, QR code scans, or sharing links to understand usage patterns.
- Device and Usage Data: We collect information about your device (e.g., IP address, browser type, operating system) and how you interact with the Platform (e.g., pages visited, time spent).
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance functionality, analyze usage, and support multilingual features. See our Cookie Policy for details.
1.4 Third-Party Data
- Search Engine Indexing: Publicly accessible content (e.g., store or menu details) may be indexed by third parties like search engines or search consoles, as permitted by the Platform’s settings.
- Third-Party Services: We use third-party services (e.g., payment processors, analytics providers) that may collect data on our behalf, subject to their privacy policies.
We use your information to:
- Provide and improve the Platform, including account management, store creation, and feature access (e.g., QR codes, analytics dashboards).
- Process payments for subscription plans (Growth, Business) via third-party processors.
- Personalize your experience, such as supporting multiple languages or custom subdomains.
- Communicate with you, including responding to inquiries sent to contact@menum.store and sending service-related updates.
- Analyze usage to enhance Platform performance and develop new features.
- Comply with legal obligations, such as responding to infringement notices or regulatory requests.
- Protect the security and integrity of the Platform.
We may share your information as follows:
- With Service Providers: We share data with third-party providers (e.g., hosting, analytics, payment processors) to operate the Platform. These providers are contractually obligated to protect your data.
- Publicly Accessible Content: Content you upload (e.g., store or menu details) may be publicly visible and indexed by search engines, as permitted by your account settings.
- Legal Compliance: We may disclose information to comply with applicable laws, regulations, or legal processes, such as responding to infringement notices sent to contact@menum.store.
- Business Transfers: If Menum is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction, with notice to you.
We do not sell your personal information to third parties for marketing purposes.
4. Your Rights and Choices
Depending on your jurisdiction (e.g., GDPR for EU residents, CCPA for California residents), you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your account, stores, menus, or other content, subject to legal retention requirements.
- Opt-Out: Opt out of non-essential cookies (see Cookie Policy) or marketing communications.
- Data Portability: Request your data in a structured, commonly used format.
To exercise these rights, contact us at contact@menum.store. We will respond within the timeframes required by law (e.g., 30 days for GDPR requests).
5. Data Retention
We retain personal information for as long as your account is active or as needed to provide services. We may retain data longer to comply with legal obligations, resolve disputes, or enforce agreements. You can delete your account, stores, menus, or products at any time through the Platform’s settings.
6. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
7. International Data Transfers
Menum operates globally, and your information may be processed in countries outside your jurisdiction, including the United States. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) for international transfers, as required by law.
8. Third-Party Links
The Platform may contain links to third-party websites (e.g., payment processors, social media). We are not responsible for their privacy practices. Review their policies before providing information.
9. Children’s Privacy
Menum is not intended for users under 18. We do not knowingly collect personal information from children. If you believe we have collected such data, contact us at contact@menum.store.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or the Platform. Continued use of Menum after changes constitutes acceptance of the updated policy.
For questions or concerns about this Privacy Policy, contact us at contact@menum.store.
By using Menum, you acknowledge that you have read and understood this Privacy Policy.
